Reference

Privacy Policy for Your Account

Your privacy choices sit beside the account flow: we collect only the data needed to create your wallet, verify DANA, OVO, GoPay or QRIS activity, and protect access…

DANA data useOVO receipt checksGoPay wallet logsQRIS payment recordsDaily 09:00-01:00 WIB
ipin slot Privacy Policy for Your Account
CONTACT ROUTES

Policy Help Through Local Channels

Privacy requests move faster when you send them through the right path. Use live chat for account access questions, email for data copies or correction requests…

Live chat privacy desk Open live chat after login when you need a quick answer about cookie settings…
Email privacy requests Send data access, correction, or deletion requests to privacy@ipinslot.
Logged-in request form Use Account > Help > Privacy Request when your question relates to DANA, OVO…
DATA HANDLING

Data Handling Inside Your Account

A clear Privacy Policy is useful only when the account tools match it. We connect data collection to exact steps: login creation, wallet checks, payment records, cookie controls, and support follow-up.

Account data

Your name, phone number, email, username, and password status are used to create and maintain your account. We separate password handling from support chats, so our team cannot ask you to send a full password.

Payment records

DANA, OVO, GoPay and QRIS references are stored with wallet entries so deposits and withdrawals can be matched. We use receipts to confirm ownership, resolve mismatches, and keep transaction history tied to your account.

Cookie controls

Cookies help us remember login sessions, language choices, and device checks. You can clear browser cookies at any time, but you may need to log in again and pass a fresh security prompt.

Device signals

We read device type, browser version, IP range, and failed login patterns to flag unusual access. If a new phone triggers an alert, use Account > Security to confirm or remove it.

Retention window

We keep account and wallet records while your account is active and for the period needed to handle disputes, audits, and security checks. Access is limited to privacy, payment, and risk staff.

Change requests

Ask us to correct a name spelling, update contact details, or delete data we no longer need. Send the request through live chat or [email protected] so we can verify ownership.

Privacy Questions Before You Join

Before you open an account, you may want exact answers about what we collect, why we keep it, and how you can change it. The answers below focus only on Privacy Policy tasks: account data, wallet records, cookies, contact paths, access requests, and security checks for Indonesia.

We collect account details such as name, phone number, email, username, password status, device signals, and wallet references. We use that data to create access, maintain security, verify payments, and answer privacy requests.

No. We do not sell your personal data. We share data only when needed for account security, payment matching, support handling, fraud checks, or legal duties that apply where local law permits.

Payment records help us match deposits, withdrawals, and receipt screenshots to your wallet. We keep rail names, transaction references, timestamps, and account identifiers so the payment team can investigate mismatches.

Yes. Email [email protected] from the address on your account or use Account > Help > Privacy Request. We will verify ownership first, then prepare the data set tied to your account.

We use cookies for session login, language setting, fraud checks, and device recognition. If you clear cookies, the lobby may ask you to log in again and complete a new security check.

Send the corrected detail through live chat or [email protected]. For sensitive changes, such as phone number or payment name, we may ask for a matching receipt or account proof.

We keep data while your account is active and for the period needed to handle wallet records, disputes, audits, and security checks. When data is no longer needed, access is reduced or removed.